親愛的夢享家人:
Dear OPPOer: 您好! 2025全球服務(wù)夢享之旅已圓滿落幕。為持續(xù)優(yōu)化體驗,為您及未來的家人們創(chuàng)造更卓越、更溫暖、更難忘的旅程,我們誠摯地邀請您花費約5分鐘時間,分享您的真實感受與寶貴建議。您的每一個反饋,都是我們前進路上最珍貴的指引。
The 2025 Global Service Dream Tour has now concluded. To continually enhance your experience and craft ever more exceptional, heartwarming and unforgettable journeys for you and your future family members, we sincerely invite you to take approximately five minutes to share your genuine impressions and valuable suggestions. Every piece of feedback you provide serves as invaluable guidance on our ongoing journey forward.
本問卷匿名填寫,所有信息僅用于內(nèi)部改進分析。感謝您的支持與信任!
This questionnaire is anonymous, all information is used solely for internal improvement analysis. Thank you for your support and trust!
1. 您的角色是 獲獎精英 Award-winning Elite 客服經(jīng)理 Customer Service Manager 總部伙伴 Head Office Partner
2. 您所屬的業(yè)務(wù)區(qū)域是? 中國大陸 Mainland China 中國臺灣及海外 Taiwan, China and overseas 總部 Head Office
第一部分:整體活動評價
Part One: Overall Activity Evaluation
3. 如果用1-10分為本次“夢享之旅”整體體驗打分,您的分?jǐn)?shù)是?
If you were to rate your overall experience of this "Dream Tour" on a scale of 1 to 10, what would your score be?
4. 您選擇這個分?jǐn)?shù)的主要原因是?
What was the main reason for your choice of this score?
5. 本次活動最讓您滿意的三個方面是? The three aspects of this event that you found most satisfactory are:
行程安排與節(jié)奏 Itinerary and Pace 活動的策劃與氛圍(外場互動+內(nèi)場頒獎)Event Planning and Atmosphere (Outdoor Engagements + Indoor Awards Ceremony) 晚宴的菜品與服務(wù) The dishes and service at the dinner 烏鎮(zhèn)/靈隱寺/西湖等文化體驗 Cultural experiences at Wuzhen, Lingyin Temple, West Lake, etc. 會務(wù)組織與接待(接機/送機/簽到入住等)Conference Organisation and Hospitality (Airport Transfers/Check-in/Accommodation Arrangements etc.) 工作人員的服務(wù)與專業(yè)性 Staff service and professionalism 與其他伙伴的交流機會 Opportunities for interaction with other partners 住宿與交通安排 Accommodation and Transport Arrangements 其他(請注明)Other (please specify)
第二部分:分項環(huán)節(jié)深度反饋 Part Two: Detailed Feedback on Individual Components
6. 1月13日外場互動 的環(huán)節(jié)設(shè)計、場地效果、流程節(jié)奏,您的滿意度是? Regarding the design, venue effects, and pacing of the outdoor interactive session on 13 January, how satisfied were you?
7. 您覺得在哪個環(huán)節(jié)的 實際體驗與您的預(yù)期差距最大 ?能具體描述一下嗎? Which aspect did you find differed most significantly from your expectations in terms of the actual experience? Could you elaborate on that?
8. 您對 1月13日的外場互動 有何改進建議? What suggestions for improvement do you have regarding the outdoor engagement on 13 January?
9. 1月13日內(nèi)場頒獎典禮 的環(huán)節(jié)設(shè)計、舞臺效果、流程節(jié)奏,您的滿意度是? Regarding the stage design, visual effects, and pacing of the indoor awards ceremony on 13 January, how satisfied were you?
10. 您覺得在哪個環(huán)節(jié)的 實際體驗與您的預(yù)期差距最大 ?能具體描述一下嗎? Which aspect did you find differed most significantly from your expectations in terms of the actual experience? Could you elaborate on that?
11. 您對 1月13日的內(nèi)場頒獎典禮 有何改進建議? What suggestions for improvement do you have regarding the indoor awards ceremony on 13 January?
12. 回顧本次夢享之旅,從外場互動到內(nèi)場頒獎,最讓您印象深刻或感到驚喜的一個瞬間是什么?為什么? Looking back on this dream journey, from the outdoor activities to the indoor awards ceremony, what moment left the deepest impression on you or surprised you the most? Why?
13. 1月14日及15日的旅游,您的滿意度是?( 體驗感、文化內(nèi)涵、行程松緊度等 ) How satisfied were you with the tour on 14th and 15th January? (Experience, cultural depth, pace of itinerary, etc.)
14. 對于這次旅游,您覺得在哪個環(huán)節(jié)的 實際體驗與您的預(yù)期差距最大 ?能具體描述一下嗎? Regarding this trip, which aspect did you find differed most significantly from your expectations in terms of the actual experience? Could you elaborate on that?
15. 您對文化體驗行程的選擇有何其他想法? Do you have any other thoughts regarding your selection of cultural experience itineraries?
16. 接機/送機服務(wù) 的及時性、溝通清晰度、司機服務(wù),您的滿意度是? How would you rate the timeliness, communication clarity, and driver service of our airport pick-up/drop-off service?
17. 您覺得在哪個環(huán)節(jié)的 實際體驗與您的預(yù)期差距最大 ?能具體描述一下嗎? Which aspect did you find differed most significantly from your expectations in terms of the actual experience? Could you elaborate on that?
18. 全程住宿、交通、客服指引 等綜合后勤保障,您的滿意度是? Comprehensive logistical support including accommodation, transport, and customer service guidance throughout your stay – how satisfied were you?
19. 您覺得在哪個環(huán)節(jié)的 實際體驗與您的預(yù)期差距最大 ?能具體描述一下嗎? Which aspect did you find differed most significantly from your expectations in terms of the actual experience? Could you elaborate on that?
20. 您在活動期間是否遇到任何不便或問題?請具體描述。 Did you encounter any inconvenience or issues during the event? Please describe in detail.
第三部分:未來展望與需求挖掘 Part Three: Future Outlook and Demand Exploration
21. 如果明年還有“夢享之旅”,您最希望新增或強化的元素是什么?(如:主題工作坊、更多自由時間、不同風(fēng)格的目的地等) Should the Dream Tour be offered again next year, what elements would you most wish to see added or enhanced? (e.g. themed workshops, more free time, destinations with different styles, etc.)
22. 您希望通過此類活動,除了榮譽表彰,還能獲得哪些方面的收獲?(如:管理技能提升、跨界交流等) What benefits do you hope to gain from such activities beyond the honour of recognition? (e.g. enhanced management skills, cross-sector networking, etc.)
23. 您是否愿意作為“夢享體驗官”,為未來的活動策劃提供早期建議? Would you be willing to serve as a 'Dream Experience Ambassador' to provide early input for future event planning?
非常愿意 I'd be delighted 可以考慮 It may be worth considering 暫時不用 Not required at present